Side by side
Facts about Agentforce were read on its own pages on 2026-09-27; each cell links its source. Facts about tacitrun describe what the product enforces.
| Dimension | tacitrun | Agentforce |
|---|---|---|
| How an agent is built | Describe the process in plain English or hand over the SOP; tacitrun compiles a process graph and composes one domain agent per step, carrying your rules and exceptions. | Low-code Agent Builder using Flows, MuleSoft API connectors, Apex and JavaScript, and "natural language instructions"; pre-built agents available. [1] |
| Approval before an action | Every write to a connected system stops at the actual call — a person accepts, modifies or rejects in the Queue; the corrected version is what executes. Not an instruction the agent might skip. | Agents operate "within set guardrails" and "escalate the matter to human agents" for complex issues; a per-write approval queue is not described on the page read. [1] |
| Testing before go-live | Evaluation cases derived from the process graph; an agent cannot be submitted until it passes. Then shadow mode on real work, with the agreement rate measured. | Agentforce Testing Center generates synthetic interactions at scale and evaluates topic and action selection, accuracy and other metrics; now part of Agentforce Studio. [2] |
| IT governance | IT approval is the go-live gate: IT connects the credentials, binds the fields and approves a locked version. Business builds, IT governs. | Governed inside the Salesforce platform’s admin, permission and trust layer; agents use "trusted business data". [1] |
| Systems it reaches | 42 built-in connectors plus your own REST APIs (OpenAPI) and MCP servers; all through the same approval gate. | Salesforce CRM and Data 360, MuleSoft APIs, and "any system" via API connectors. [1] |
| Your cloud, your models | Enterprise: agents run in your own GCP project on your own models (Claude on Vertex AI via Workload Identity Federation) or your own OpenAI / Azure OpenAI key. | Runs on Salesforce’s platform; model choice is made within the Salesforce trust layer. [1] |
| Pricing model | Flat monthly plans — Team $1,999/mo, Business $2,999/mo — with a free trial of the whole product; Enterprise custom. No per-task or per-credit metering. | "Flex Credits, Resolutions, or per-user licensing"; a free tier through Salesforce Foundations. [1] |
| Security posture | Tenant isolation enforced in the database (row-level security), immutable audit trail, per-run traces, public DPA; SOC 2 Type II in progress — stated as such. | Salesforce’s platform certifications apply (not restated here); see Salesforce Trust. [1] |
Choose Agentforce when
- Your process starts and ends in Salesforce and a Salesforce admin team will own the agents.
- You want service, SDR or commerce agents pre-built for Salesforce objects and channels.
- Your buying and governance already run through Salesforce contracts and trust programs.
Choose tacitrun when
- The process crosses Salesforce, Shopify, SAP, email, spreadsheets or in-house systems, and the operations team, not the CRM team, owns it.
- Every write, in Salesforce or anywhere else, must wait for a person, and IT must approve before go-live.
- You want to describe the process once in plain English and have the agents, the tests and the runtime rules derived from it.
Questions people ask
- Is tacitrun an Agentforce alternative?
- For cross-system operations processes owned by business teams, yes. For agents that live entirely inside Salesforce, Agentforce is the native choice. tacitrun connects to Salesforce as one of its systems, including composite writes that a person approves.
- Does tacitrun work with Salesforce?
- Yes. Salesforce is a built-in connector; agents read from it and propose writes to it, and every write is held in the Queue for a person to accept, modify or reject before it lands.
Why offload this process to tacitrun’s AI operating layer
tacitrun is built for exactly this handoff: a business team describes the process it already runs, and the platform turns it into governed domain agents that work across the systems you have, under your IT’s approval, with every write waiting for a person.
- Built from your procedure, not a vendor template
- Describe the process in plain English or hand over the SOP. tacitrun compiles it into a process graph and composes one domain agent per step, so the agents carry your rules, your exceptions and your vocabulary.
- Tested against the process before it can act
- Evaluation cases are derived from the graph itself, so a passing agent is one that does what your process says. Then it runs in shadow beside your team on real work before anyone lets it act.
- Every write stops for a person
- The approval gate sits on the actual call to Salesforce, Shopify, SendGrid, SAP or any connected system. A person accepts, modifies or rejects; the corrected version is what executes; the trace keeps the record.
- Runs across the systems you already have
- Built-in connectors, your own REST APIs or MCP servers, and on the Enterprise plan your own cloud project and your own models. The systems of record stay where they are; the layer does the work between them.
- IT approves, business leads
- Business users build and prove; IT connects the credentials, binds the fields and approves before anything goes live. Neither side inherits the other’s risk.
Sources
- Salesforce — Agentforce
- Salesforce — Agentforce Testing Center announcement
- Salesforce Help — Agentforce Testing Center
Product names belong to their owners. Read on 2026-09-27; tell us if something has changed and we will correct it.
Also compared: Zapier Agents · Relevance AI · Lindy