Governed AI agents, explained
The questions operations and IT teams ask before an AI agent is allowed to write to a real system, each answered in its first sentence.
- What is a domain agent?
A domain agent is an AI agent built from one step of a business process, scoped to that job, tested before it acts, and gated by a person on every write.
- Human-in-the-loop vs human-on-the-loop: what is the difference for AI agents?
Human-in-the-loop means a person acts on every decision; human-on-the-loop means the agent works and a person approves each write before it lands. tacitrun supports both.
- What is shadow mode for an AI agent?
Shadow mode runs an AI agent beside the people doing the work: it proposes, a person decides, and the platform measures how often they agree before it may act.
- Why must an AI agent never invent a number, and how do you stop it?
A figure an agent did not read will eventually reach a customer or a system of record. Grounded writes hold any number the run cannot trace to something it read.
- Why should IT approval be a hard gate before an AI agent goes live?
Business teams can build AI agents; IT owns the systems those agents touch. A hard approval gate lets both happen without one side inheriting the other’s risk.
- How do you test an AI agent before it goes live?
Derive the test cases from the process itself: each step’s inputs, required outputs and decision rules become graded cases the agent must pass before it can act.
- What is agentic AI, and what does it mean for operations teams?
Agentic AI is software that takes actions in your systems, not just answers. For operations teams it means work done end to end, with a person approving every write.
- What is an AI operating layer?
An AI operating layer sits across the systems a team already uses and runs the work between them with governed AI agents, without replacing any of those systems.
- How do AI agents improve operational efficiency without adding risk?
Give agents the routine cross-system work, keep people on decisions, and gate every write on a person. Efficiency comes from the hours moved; safety from the gate.
Definitions live in the glossary; how-to answers in the FAQ.