tacitrun

Terms of Service

Last updated: 2026-05-14 Effective: Upon acceptance during signup

This is a placeholder draft. It is intended as a starting structure for legal review and does not constitute legal advice. Have an attorney review before publishing.

1. Acceptance

By creating an account at tacitapp.ai or otherwise using Tacit ("the Service"), you ("Customer") agree to these Terms of Service ("Terms"). The Service is operated and built by Kiwana AI, Inc. ("we", "us", "Kiwana AI"), a Delaware corporation.

2. The Service

Tacit is a process-modeling and agent-orchestration platform built by Kiwana AI, Inc. We provide software that lets your team capture business processes, compose AI agents, run them in shadow mode, gate promotion to autonomous operation via a 90% agreement threshold, and an IT approval workflow.

3. Account & Eligibility

  • You must be at least 18.
  • One person per Firebase identity.
  • You are responsible for keeping credentials secure.
  • You may not share login credentials.

4. Plans, Billing, and Refunds

  • Free plan: 1 process, 0 agents in production, 100 decisions/month. $0/month.
  • Starter: $49/seat/month. 5 processes, 3 agents in production.
  • Team: $399/month flat (5 seats). Unlimited processes, 10 agents in production.
  • Enterprise: Custom. SSO, dedicated CSM, BYOC option.

Billing is monthly in advance via Stripe. Statement descriptor: **Kiwana AI*tacitapp.ai**. We do not refund partial months; if you cancel mid-cycle you keep the Service until the period ends. Annual plans may be eligible for prorated refunds at our discretion.

5. Acceptable Use

You will not:

  • Reverse-engineer or scrape the Service
  • Use the Service to violate any law
  • Generate or facilitate harmful content (CSAM, hate, malware, etc.)
  • Bypass rate limits, budget caps, or other technical controls
  • Use the Service to compete with us directly

6. Your Data

You retain ownership of all data you upload. We process it per the Privacy Policy and any signed Data Processing Agreement. You grant us a license to process your data only as needed to provide the Service.

7. AI Output

Outputs of AI agents (drafts, decisions, classifications, content) are not guaranteed to be accurate. You are responsible for human-reviewing material outputs before they have business impact. The autonomy gate exists to help you assess agent quality before promoting to production; it does not absolve your responsibility.

8. Service Levels (SaaS plan)

We target 99.5% uptime on the Starter, Team, and Enterprise plans. The Free plan has no SLA. Status page at status.tacitapp.ai.

9. Termination

You may cancel at any time via the Settings page or POST /api/tenant/cancel. We may suspend or terminate accounts that breach these Terms with reasonable notice (immediately for security/abuse violations).

10. Warranties & Liability

The Service is provided as-is. To the maximum extent permitted by law, Kiwana AI, Inc. disclaims warranties and our aggregate liability is capped at fees you paid in the 12 months preceding the claim.

11. Indemnity

You will indemnify Kiwana AI, Inc. against third-party claims arising from your misuse of the Service.

12. Governing Law

These Terms are governed by the laws of Delaware, USA, without regard to conflict-of-law principles. Disputes will be resolved in courts of competent jurisdiction in Delaware.

13. Changes

We may update these Terms with 30 days' notice via email and in-product banner. Continued use constitutes acceptance.

14. Contact

Kiwana AI, Inc. · legal@kiwana.ai · tacitapp.ai · www.kiwana.ai